Terms & Conditions
HARMONY STUDIO
Effective Date: October 19, 2026
Business Location: Charles Town, West Virginia
Email: harmonystudio@thehspilates.com
Website: www.thehspilates.com
Welcome to Harmony Studio LLC (“Harmony Studio,” “we,” “our,” or “us”). These Terms & Conditions govern your use of our website, booking platform, Reformer Pilates classes, memberships, class packages, and related services.
By creating an account, purchasing a service, or booking a class, you acknowledge that you have had the opportunity to review these Terms & Conditions and agree to the policies applicable to your purchase and participation, subject to applicable law.
1. Classes and Reservations
Harmony Studio offers boutique Reformer Pilates classes in a small-group setting, with a maximum of five clients per class.
All classes must be reserved in advance through our designated booking platform.
Reservations are subject to availability and are confirmed through the booking system.
Clients are responsible for ensuring that their booking is confirmed and that their account information is accurate.
Clients must follow the instructor's directions and all applicable studio policies.
Harmony Studio reserves the right to make reasonable changes to class schedules, instructors, and offerings when necessary.
Class participation is subject to availability, applicable eligibility requirements, and safety considerations.
2. Cancellation and No-Show Policy
Because each class has limited spaces, Harmony Studio requires at least 12 hours' notice to cancel or reschedule a class without penalty.
Timely cancellation: Cancellations made at least 12 hours before the scheduled class start time will not incur a late cancellation penalty.
Late cancellation: Cancellations made less than 12 hours before class may result in the loss of the class credit.
No-show: Clients who do not attend a reserved class and do not cancel in advance may forfeit their class credit or incur the applicable no-show fee disclosed at booking.
Rescheduling: Rescheduling is subject to availability and the same cancellation rules.
Studio cancellations: If Harmony Studio cancels a class, the affected client will receive an appropriate replacement booking, class credit, refund, or other remedy as required by the circumstances and applicable law.
Clients should cancel through the booking platform whenever possible. If the platform is unavailable, clients may contact harmonystudio@thehspilates.com.
3. Late Arrivals
Harmony Studio allows a five-minute grace period after the scheduled class start time.
Clients should arrive early enough to check in and prepare for class.
Entry during the five-minute grace period is permitted only when the instructor determines that entry is safe and will not disrupt the class.
Clients arriving more than five minutes after class begins may be denied entry.
For safety reasons, the instructor may deny entry at any time if a late arrival would compromise the client's safety or the safety of others.
If entry is denied because of late arrival, the booking may be treated as a missed class under the cancellation and no-show policy, subject to applicable law.
4. Memberships and Automatic Renewal
Harmony Studio may offer recurring memberships with monthly billing, as well as other class packages and promotional offers.
Monthly recurring memberships
Memberships designated as monthly recurring memberships automatically renew each month until canceled.
The applicable monthly price, billing frequency, membership benefits, usage restrictions, and cancellation instructions will be disclosed before purchase.
By enrolling, clients must affirmatively consent to the recurring membership and its billing terms.
The payment method authorized during enrollment will be charged according to the disclosed billing schedule.
Clients will receive a confirmation containing the applicable membership terms and instructions for cancellation.
Clients are responsible for maintaining accurate payment information and notifying Harmony Studio of any billing concerns.
Failed payments may result in suspension of membership benefits or booking privileges, subject to applicable law and the terms disclosed at enrollment.
Membership cancellation
Clients may cancel a recurring membership using the cancellation method provided in their membership confirmation or through the designated online booking platform, where available. Clients may also request cancellation by emailing harmonystudio@thehspilates.com.
Cancellation requests will be processed in accordance with the applicable membership agreement and law. The effective cancellation date, any final payment, and whether benefits remain available through the end of the paid billing period will be governed by the terms disclosed at enrollment and applicable legal requirements.
Harmony Studio will not impose cancellation barriers or continue charging a client contrary to applicable law.
5. Membership Freezes and Medical Exceptions
Harmony Studio understands that unexpected medical circumstances may affect a client's ability to participate.
Membership freezes are not automatic and must be requested in writing.
Medical-related freeze requests will be reviewed individually.
Reasonable documentation may be requested when appropriate and permitted by law.
If approved, the freeze period, billing treatment, membership extension, and reactivation date will be communicated to the client in writing.
Membership freezes are subject to the applicable membership agreement and any rights required by law.
Nothing in this section limits any cancellation, suspension, or refund rights a client may have under applicable law.
6. Class Packages and Expiration
Harmony Studio may offer single classes, introductory offers, and other promotions.
Each package is subject to its disclosed price, number of classes, eligibility requirements, and usage restrictions.
The expiration date will be clearly displayed or communicated at the time of purchase.
Clients are responsible for using their credits before the disclosed expiration date.
Unused credits may expire after the stated validity period, except where an extension or other remedy is required by law or expressly approved by Harmony Studio.
Packages are personal to the purchaser unless otherwise stated.
Packages may not be resold or transferred without written authorization from Harmony Studio.
Promotional offers cannot be combined unless expressly permitted.
7. Payments and Refunds
All prices and applicable fees will be disclosed before purchase.
General refund policy
Except where required by law or expressly stated in the applicable purchase terms:
Completed class purchases, used class credits, and expired packages are non-refundable.
Refund requests for exceptional circumstances may be reviewed individually.
Membership cancellation does not automatically entitle a client to a refund for a billing period already paid.
Approved refunds will be returned using the original payment method when reasonably practicable.
Exceptions
Refunds, credits, or other remedies will be provided when required by applicable law or when Harmony Studio determines that a remedy is appropriate under the circumstances. This includes applicable rights arising from studio cancellations, qualifying membership cancellations, or failure to provide contracted services.
Nothing in this policy waives or restricts a client's non-waivable statutory rights.
8. Health, Safety, and Participation
Reformer Pilates is a physical activity involving specialized equipment and movements that may present risks, including muscle soreness, strains, falls, and other injuries.
By participating, clients agree to:
Take reasonable responsibility for determining whether they can participate safely.
Inform their instructor of relevant injuries, physical limitations, or other conditions that may affect exercise.
Follow instructor guidance and equipment safety instructions.
Use Reformers and other equipment only as instructed.
Stop exercising and notify the instructor if they experience pain, dizziness, shortness of breath, or other concerning symptoms.
Seek advice from a qualified healthcare professional when appropriate before beginning or continuing an exercise program.
Harmony Studio's instructors do not provide medical diagnosis or treatment. Pilates instruction is not a substitute for medical advice, diagnosis, or care.
Clients should not disregard medical advice or delay seeking medical care because of information received during a class.
9. Assumption of Risk and Liability Waiver
Participation in Pilates and the use of exercise equipment involve inherent risks. Clients must follow studio safety instructions and exercise within their individual abilities.
Before participating, clients may be required to review and sign a separate informed consent, assumption-of-risk, and liability waiver.
These Terms & Conditions do not replace that separate document. Nothing in these Terms & Conditions or any separate waiver excludes or limits liability where such exclusion or limitation is prohibited by law.
10. Studio Etiquette and Personal Belongings
To maintain a clean, welcoming, and respectful environment, clients agree to:
Arrive on time and follow check-in procedures.
Wear appropriate exercise clothing and grip socks if required by the studio.
Follow equipment-cleaning and hygiene procedures.
Treat instructors, staff, and fellow clients respectfully.
Refrain from harassment, discrimination, disruptive conduct, or behavior that compromises safety.
Follow studio rules concerning mobile phones, photography, video recording, and personal belongings.
Clients are responsible for their personal belongings. Harmony Studio is not responsible for lost, stolen, or unattended items except as required by law.
Harmony Studio may restrict participation or ask a client to leave when reasonably necessary to address safety concerns or serious misconduct, subject to applicable law.
11. Pregnancy, Injuries, and Special Considerations
Clients who are pregnant, recovering from an injury or surgery, or experiencing a health condition that may affect exercise should consult an appropriate healthcare professional before participating when indicated.
Clients are responsible for communicating relevant limitations to their instructor so that appropriate modifications can be considered.
An instructor may modify or discontinue an exercise or decline participation when reasonably necessary for safety. Any such decision will be based on the circumstances and applicable law.
12. Class Changes and Studio Closures
Harmony Studio will make reasonable efforts to provide scheduled classes. Classes may occasionally be changed, rescheduled, or canceled because of instructor availability, equipment issues, severe weather, emergencies, maintenance, or other circumstances beyond our reasonable control.
Affected clients will be notified through the contact information associated with their accounts when reasonably practicable.
If a class cannot be provided, Harmony Studio will offer an appropriate remedy consistent with the applicable purchase terms and law.
13. Website and Third-Party Services
Harmony Studio may use third-party service providers to operate its website, manage reservations, process payments, and communicate with clients.
Use of those services may be subject to separate third-party terms and privacy policies.
Clients agree not to misuse the website or booking platform, interfere with its operation, attempt unauthorized access, or use the services for unlawful purposes.
Harmony Studio does not guarantee uninterrupted availability of third-party platforms and is not responsible for third-party actions except to the extent required by law.
14. Privacy and Communications
Harmony Studio collects and uses personal information as described in its separate Privacy Policy.
Clients may receive service-related communications concerning bookings, payments, membership renewals, schedule changes, and account activity.
Marketing emails and text messages will be sent in accordance with applicable consent requirements. Clients may opt out of promotional communications using the instructions provided in those messages.
Please review the separate Privacy Policy for information about how personal information is collected, used, retained, and disclosed.
15. Photography, Recording, and Marketing
Clients may not photograph, film, or record instructors or other clients without appropriate permission.
Harmony Studio will obtain any consent required by law before using identifiable client images, videos, or testimonials for promotional purposes. Booking or attending a class does not automatically constitute consent to appear in marketing materials.
16. Intellectual Property
Harmony Studio's name, logos, branding, original content, website materials, and other intellectual property may not be copied, reproduced, distributed, or used commercially without prior written permission, except as permitted by law.
17. Changes to These Terms
Harmony Studio may update these Terms & Conditions to reflect changes in its services, policies, or legal requirements.
The updated version will be posted with a revised effective date. Where required by law, Harmony Studio will provide advance notice or obtain renewed consent before implementing material changes.
Changes will not retroactively eliminate rights or obligations that applicable law requires to be preserved.
18. Governing Law and Disputes
These Terms & Conditions are governed by the laws of the State of West Virginia, without regard to conflict-of-law principles.
Any dispute will be handled by a court with appropriate jurisdiction, subject to applicable law and any valid separate agreement between the parties.
Nothing in this section limits a client's rights to pursue remedies provided by law.
19. Severability
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
20. Contact Information
For questions regarding these Terms & Conditions, bookings, memberships, cancellations, or studio policies, please contact:
Harmony Studio LLC
Charles Town, West Virginia
Email: harmonystudio@thehspilates.com
Client Acknowledgment
By booking a class or purchasing a service, I acknowledge that I have had the opportunity to review these Terms & Conditions and understand that additional agreements, including a separate liability waiver or membership agreement, may apply.
For recurring memberships, my enrollment and consent to automatic billing will be obtained through the applicable purchase process.